Specified Commercial Transaction Act Notice

In accordance with the Act on Specified Commercial Transactions (Japan)

1. Seller and Business Operator

Sencha.Tokyo
Operated by Niceday Co., Ltd. 
25/1-2 Soi Sukhumvit 33, Klongton-Nua, Wattana, Bangkok 10110, Thailand

2. Responsible Person

Masashi Sakai
Managing Director, Niceday Co., Ltd. 

3. Contact Information

For all inquiries or customer support requests, please contact us via our Contact Form.
Our customer service team will respond promptly and courteously by email.

4. Sales Price

All prices displayed on this website include consumption tax (where applicable).
Shipping fees and customs duties may apply depending on the destination country.

5. Payment Method

Payments are processed through secure online payment services such as credit card, PayPal, or other methods available at checkout.
Payment must be completed at the time of purchase.

6. Shipping and Delivery

All products are shipped directly from Japan by our logistics partner.

Shipping Origin:
Koichi Hirota – Japan Quality & Logistics Manager
2-4-13 Chuo-Honcho, Adachi-ku, Tokyo 120-0011, Japan

Delivery times vary depending on the destination country. Generally, orders are processed within 3 business days after payment confirmation.
International delivery may require additional customs clearance time.

7. Returns, Exchanges, and Refunds

Due to the nature of our products (Japanese tea), we generally do not accept returns or exchanges based on customer preferences such as taste or personal reasons.
However, if you receive a defective, damaged, or incorrect product, please contact us within 3 business days of delivery using our Contact Form.
For details, please see our Refund & Return Policy.

8. Additional Fees

Product prices do not include shipping fees. Shipping costs are calculated separately based on destination and will be clearly shown at checkout before completing your purchase.
Customs duties, import taxes, or handling fees imposed by the customer’s country are the responsibility of the purchaser.

9. Order Cancellation

Orders cannot be canceled once the payment has been completed.
In the event of a system error or duplicate payment, please contact us via the Contact Form.

10. Product Handling

We strive to ensure that all products are stored and shipped under optimal conditions to maintain freshness and quality.
All teas are authentic Japanese products sourced from certified tea producers in Japan.

11. Operating Hours

Our online store operates 24 hours a day.
Customer support is available Monday–Friday, 9:00–18:00 (Thailand Standard Time, UTC+7).
Inquiries received outside of business hours will be answered on the next business day.

12. Other Policies

Please also refer to our Privacy Policy for information about data protection and personal information handling.

Last updated: October 2025