Contact Us

    Thank you for your interest in Sencha.Tokyo.

    We are happy to assist you with any questions about our Japanese teas, orders, shipping, or business inquiries. Please fill out the form below and our team will get back to you as soon as possible.

    Customer Inquiries

    For questions about your order, product information, or delivery status, please include your order number and any relevant details to help us respond efficiently.

    Wholesale & Business Inquiries

    We welcome wholesale partnerships, retail collaborations, and business inquiries. Please provide your company name, country, and the nature of your request, and our representative will contact you promptly.

    Contact Form

    Please use the form below to reach us. Our customer service team will respond within 1–3 business days.

    Note: We currently offer support in English, Japanese, and Thai.

    Our Offices

    Office in Thailand
    Niceday Co., Ltd.
    25/1-2 Soi Sukhumvit 33, Klongton-Nua, Wattana, Bangkok 10110, Thailand

    Office in Japan /Shipping Origin
    Koichi Hirota – Japan Quality & Logistics Manager
    2-4-13 Chuo-Honcho, Adachi-ku, Tokyo 120-0011, Japan

    Business Hours

    Customer Support Hours (Japan Standard Time, UTC+9):
    Monday – Friday, 9:00 AM – 6:00 PM
    We will reply to your inquiries within 1–2 business days.
    Inquiries received outside of business hours or on weekends will be answered on the next business day.

    Related Policies

    Before contacting us, please review our related pages for detailed information: